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50% discount for new customers Order today and call us at: |
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50% discount for new customers Order today and call us at: |
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FREQUENTLY ASKED QUESTIONS
For your convenience we have listed the most commonly asked questions and answers. We welcome any suggestions or additions!
You can email us at question@CHerriesCHerubs.com. Thank you.
Q:
What forms of payment do you accept?
A:
We accept Visa, Mastercard, and American Express. We will soon accept. We are unable to accept money orders, gift certificates, merchandise credits or personal checks at this time.
Q:
Is it safe to use my credit card at CHerrie's CHerubs?
A:
Yes! CHerrie's CHerubs provides a state-of-the-art secure transaction environment for our customers.
Q:
How much do you charge for shipping?
A:
Regular ground shipping and handling is free on orders over $70.00 at The CHerrie's CHerubs. We also offer deluxe gift wrapping options, including a gift receipt and your personalized gift message. See our section on free shipping & handling.
Q:
How do I track delivery of my order?
A:
You will receive an order confirmation after you check out, then a shipping confirmation once your package ships. See our tracking shipments section for more details.
Q:
What does oversized mean?
A:
CHerrie's CHerubs provides free regular ground shipping on oversized items for orders over $70.00 within the continental United States, providing ground shipping is offered in your area. Check-out the oversized items section if you are purchasing an item noted as oversized.
Q:
What is your returns policy?
A:
We stand behind the quality products we sell. Our returns policy explains this completely. You can also return your online purchase to our designer showroom in Chicago. For returns to our online warehouse please see call us for instructions so that we may provide all the details for you.
Q:
Can I buy a gift certificate online?
A:
We will offer online gift certificates in just a few weeks. Please check back with us soon.
Q:
How do I place a phone, FAX, or mail order?
A:
Unfortunately we are unable to accept phone, fax, or mail orders at this time.